Support Requests
The best way to reach our support team is to:
1. Open a support request
2. Or email us at support@jinxxy.com
For account-related inquiries, please have the following information ready:
- Your account email address
- Your support PIN (found at https://jinxxy.com/my/settings)
Product Support
Remember, we are Jinxxy platform support, not the creators of the product. if you have an issue with the product itself please contact the creator directly.
You can find their contact information on your email receipt or on the product download page.
If you have an issue downloading the product or it's not showing up on your account, we can help with that.
Other Inquiries
For business and other non-support related matters, please contact us at: hello@jinxxy.com
Important Notes
We are a small team and take weekends off to recharge. Response times may be longer during these periods.
Before contacting support, please check our help articles. Many common questions are answered there.
Response Times
We strive to respond to all inquiries as quickly as possible. However, please note that response times may vary depending on the nature of your request and our current volume of inquiries.