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My entire store was removed

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What Happens When a Store is Banned?

When a store is banned, it means that multiple products within the store have violated our marketplace rules. As a result, all items listed under that store will be hidden and unavailable until the violations are addressed and resolved.

 

How to Address Violations and Get Your Store Unbanned

To get your store unbanned, you need to identify and correct the violations. Here are the steps to follow based on the type of violation:

  1. Ownership and Licensing Issues:

    • Ensure that you own or have a valid license for all listed items.
    • Remove any unlicensed content.

  2. Non-Compliant Use of Assets:

    • Verify that all items comply with the terms of use of the assets you are using.
    • Remove any non-compliant items.

  3. Improper Attribution:

    • Update your listings to properly credit and attribute the creators of any assets used.

  4. Unauthorized Commercial Use:

    • Remove any assets that disallow commercial use or where terms are unclear.

  5. Copyright/Trademark Infringements:

    • Remove any items containing copyright/trademark content without proper licensing. This includes store page images.
    • You can find more details on how to deal with this here: My products were removed for "Copyright" 

  6. Unsafe Thumbnails:

    • Update all thumbnails to be safe for all ages or mark them NSFW if necessary.
    • Avoid thumbnails with flashing patterns or movements.

  7. Pre-orders and Non-Downloadable Content:

  8. Adult Content Issues:

    • Ensure all adult content is marked NSFW.
    • Update thumbnails to be safe for work.
    • Remove any content that suggests or involves minors.

Next Steps

  1. Review and Update Listings: Carefully review your store and update or remove any listings that violate our rules.
  2. Contact Support: Once you have made the necessary changes, contact our support team for a review.
  3. Compliance Check: Our team will check your store for compliance. If your store meets all our guidelines, it will be unbanned, and your items will be visible again.

By following these steps, you can ensure your store remains compliant and accessible to users. Thank you for helping us maintain a safe and fair marketplace!

 

Need more help? Contact our support team for further assistance.

 

 

 

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