How payout country availability follows PayPal and Stripe, and how to check whether you can be paid before you start selling.
Where you can be paid depends on what Stripe and PayPal support for your account. Country availability is not determined by Jinxxy. Check with our Payment Processor directly before connecting it, to prevent balance build-ups.
How Availability is Determined.
- You must connect at least one payout option to your Payout Account in the Creator Dashboard. (Stripe should be there automatically once onboarding is finished).
- Each Payment Processor sets its own country availability, account requirements, and supported currencies.
- If a Payment Processor isn't available to you, or won't let your account receive payouts, Jinxxy has no way to route the money.
Check before you Start Selling.
- Check with the Payment Processors directly to confirm your country is supported and that your account can receive payouts, not only make payments.
- Complete the connection in good time before the payout, in your Store settings, so any blocked payments don’t surface before you have earnings waiting.
- Finish any verification the Payment Processor asks for. An unverified Payment Processor account can block a payout even if everything is set up correctly on Jinxxy.
- Confirm the Payment Processor shows as connected in Store settings.
About Currency
All payouts by Jinxxy are done in USD. If you want them in your currency or your payout account is set in another currency, you have to check exchange rates with your Payment Processor.
If you can't connect a Payment Processor
- Check the Payment Processor's message; it usually names the reason, such as Country Availability, Missing Verification, or an Account Type Restriction.
- Blocked payments on the Payment Processor's side have to be resolved with them directly. Jinxxy can't override their eligibility rules.
- If the Payment Processor states your account is set up correctly, but the Jinxxy connection still won't authorize, reach out to our Support.
Earnings from completed sales are recorded on your Orders and Payouts pages, but no payout can be issued until a Payout Account is connected and you meet the payout requirements. If you're unsure about your balance, ask Support rather than assuming.
Contacting Support
Submit a request to Jinxxy Support and state the problem plainly, for example, "I can't connect a payout Payment Processor from my country, and I want to know whether I can be paid on Jinxxy." Include:
- Your country
- Which Payment Processor you tried (Stripe, PayPal, or both)
- The exact error message or on-screen text
- Transcript of the conversation with the payment processor's support
- Your Jinxxy account email and support PIN.
Do not include your password, full bank account numbers, or full payment card details.
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