If you notice that some of your payouts are on hold, it's typically due to a problem with processing your payment. This article explains the common reasons for payout holds and how to resolve them.
Common Reasons for Payout Holds
Payout holds usually occur due to one of the following issues:
- Incomplete Payment Account Setup: Your payment account may not be fully set up or properly linked.
- Account Restrictions: There might be holds or restrictions on your payment account.
How to Resolve Payout Holds
Follow these steps to resolve payout holds:
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Check Your Payment Account:
- Ensure there are no holds on your Stripe or PayPal account.
- Verify that your account is properly linked in the creator dashboard.
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Complete Account Setup:
- If you haven't finished setting up your payment account, complete the process.
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Contact Support:
- Once you've addressed any issues or completed your account setup, contact our support team.
- We will attempt to resend the payment once the problem is resolved.
Prevention Tips
To avoid future payout holds:
- Regularly check your payment account status.
- Keep your payment information up to date in the creator dashboard.
- Address any notifications or alerts from Stripe or PayPal promptly.
If you continue to experience issues with payouts, don't hesitate to reach out to our support team for assistance.